Shipping

Order Processing

Please allow up to 72 hours for order processing, unless an item is expressly marked as pre-order.

Once your order has been dispatched, you will receive an email containing tracking information.

Delivery

Delivery times vary depending on the destination and shipping service selected.

Estimated delivery times are displayed at checkout where available and generally range from approximately 2–10 business days after dispatch.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

SECONDA PARIS remains responsible for the proper performance of the order in accordance with applicable consumer law.

International Orders

Orders delivered outside the European Union may be subject to import duties, customs charges and local taxes imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the purchase price and are the responsibility of the customer.

Customs procedures may occasionally cause additional delivery delays.

For questions regarding shipping or potential import charges, please contact info@seconda.paris before placing your order.

Pre-Orders

Products marked as pre-order are subject to the estimated shipping period stated on the relevant product page.

If there is a material delay affecting a pre-order, we will contact you using the email address provided with your order.

Returns

Returns & Right of Withdrawal

Customers purchasing as consumers have the right to withdraw from their purchase within 14 calendar days from the date they, or a third party designated by them, receive the order, except where a legal exception to the right of withdrawal applies.

To exercise your right of withdrawal, please contact info@seconda.paris within the 14-day period and clearly state your decision to return the order.

After notifying us, the item must be returned within 14 days.

Return shipping costs are the responsibility of the customer, unless the item is defective, incorrect or non-conforming.

Returns must be sent using a tracked shipping service. Please email the tracking number to info@seconda.paris.

Return Condition

Returned items must be:

• unworn and unused beyond what is reasonably necessary to inspect the product;

• unaltered;

• returned with all original tags attached;

• returned with the original packaging and accessories supplied with the item, including, where applicable, hangers, dust bags, spare parts and care or authenticity cards.

Where a returned item has suffered a reduction in value as a result of handling beyond what is necessary to inspect it, SECONDA PARIS may apply a deduction from the refund in accordance with applicable law.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or incorrect, please contact info@seconda.paris as soon as possible and include your order number and photographs of the item.

Your statutory rights relating to defective or non-conforming goods remain unaffected.

Refunds

Once the returned item has been received and inspected, you will be notified.

Where the right of withdrawal has been validly exercised, SECONDA PARIS will refund the amounts due, including the standard initial delivery cost where required by applicable law.

Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

SECONDA PARIS may withhold reimbursement until the returned goods have been received or until the customer provides evidence that the goods have been sent back, whichever occurs first.

For any return-related questions, please contact info@seconda.paris.